How to Get Your Clients to Pay on Time

Many business owners have trouble collecting on their accounts receivable. According to a study from Interac in fact, 71% of Canadian entrepreneurs struggle to get paid on time. 

Not only can late payments prove detrimental to your cash flow – especially if you rely on that income to make payroll or pay your suppliers – chasing down delinquent accounts takes time away from growing your business. 

Wondering how to get your clients to pay on time? Try these 7 tips.

7 tips to get your clients to pay on time

1. Issue invoices in a timely manner 

You can’t expect clients to pay you on time if you’re not diligent about issuing invoices as early as possible. Too many small businesses procrastinate over their invoicing. And when a client budgets to pay an invoice in January, for example, that doesn’t arrive until March, it’s not uncommon for them to reallocate those funds, making it difficult to pay your late bill on time.

2. Send invoices to the right person

Not only should you clarify who the accounts payable contact person is for every new client you take on, you need a clear process for keeping the contact information in your accounting system up to date so you can continue sending the invoice to the right person.

3. Take advantage of electronic invoices

Paper invoices sometimes get “lost in the mail”, resulting in late payments. Fortunately, online invoicing platforms like Waves, Square, and FreshBooks let you create and forward electronic invoices to your clients via email. Digital invoices even include a payment link that clients can access to make paying their bills more convenient. 

4. Bill clients regularly

Does your business take on large projects that run months at a time? Rather than sending your client an enormous bill at the end of the project, discuss options in advance for:

• Invoicing them monthly, or
• Billing them based on “percentage of completion” by issuing invoices at milestones such as 25%, 50%, 75%, and 100% of project completion 

Regular billing makes it easier for clients to manage their cash flow and pay their invoices on time.

5. Use discounts and late fees

Payment discounts and penalties encourage clients to pay in a timelier manner. While there’s a certain cost to offering early payment discounts like 2%/10 net 30, it’s frequently outweighed by the time saved on collections and the benefits of early cash inflow.

Charging late fees, meanwhile – like utility and phone companies do – can be as simple as including it on your invoices. (“Invoices not paid on time will be subject to a 2% interest penalty charge per month on the invoice total.”)

Whatever your payment terms and payment schedule are, make sure your clients understand them upfront by including them in your contracts.

6. Accept alternative payments

Cheques remain a common payment option among businesses. But because they take time to process and mail, accepting alternative payment methods may make it easier for clients to pay you on time.

Credit cards, for example, can help you receive payments faster by charging your client’s card on their behalf as soon as payment is due.

The high processing fees attached to large payments may hurt your margins, however, and you’ll need to ensure invoice amounts fall inside your client’s credit card transaction limits. If your invoices typically include large amounts, you may have to rely on cheque or direct deposit payments instead.

Direct deposit is especially useful for recurring payments. Pre-authorized debit solutions like Rotessa and Plooto make it easy to withdraw money directly from your customer’s bank account when payment is due, helping you get paid faster.

7. Follow up on collections

Because following up on client payments can be time-consuming and uncomfortable, many business owners put it off. Unfortunately, that can lead to writing off certain receivables as bad debt, which may negatively impact your cash flow and profits. 

Instead, try developing an invoicing system that includes consistently following up on delinquent accounts and assigning dedicated personnel to collections. Follow-up timing will very much depend on your business, and the typical payment behaviour of your clients.

If, for example, you run a consulting business that regularly issues multiple, large project invoices, you might make a habit of following up on every invoice before its due date to ensure payments will be made on time.

When it comes to how a client pays, meanwhile, it’s often worth splitting your customers into two groups.

• New or high-risk clients: A simple courtesy reminder in advance of the invoice due date can prompt your client’s internal approval process, improving the likelihood that payment will be made by the due date. This also gives you the opportunity to confirm the receipt of your bill, and pre-empt any payment disputes. 
• Low-risk clients: It’s common to follow up with clients who are rarely delinquent after the invoice due date.

Pro Tip: By setting automatic reminders in your accounting software to gently prompt clients about invoices that are coming due or overdue, you won’t have to manually track the status of individual invoices. 

You might, for example:

• Send a gently-worded email reminder 5 days before an invoice is due
• Forward a more direct request for payment once invoices are 15 days past due
• Make follow-up phone calls to your payment contacts at 30 days overdue 

Timely follow-ups are key in terms of how to get your clients to pay on time.

When performed in-house, however, the responsibility for collections often falls on a staff accountant, controller, or the business owner themselves. And that can mean de-prioritization of AR in favour of more urgent tasks. 

Outsourcing your accounts receivable to an external partner like Enkel is a great way to ensure invoices are sent out promptly and timely follow-ups get made.

Within 6 months, we helped MonkeySoft Solutions reduce their invoicing and collections time from 45 hours to 5 hours per month, and their Days Sales Outstanding (DSO) from 41 days to 27 days.

Contact Enkel today and find out how we can help your business streamline its billing and improve your AR collections.